Purpose comes first
hiyang collects information for defined purposes such as account setup, verification, payments, product delivery, security, support, and responsible gaming. Information is not requested simply because it may be useful someday.
Your information matters
hiyang Privacy Policy for Players in the Philippines
This Privacy Policy explains how hiyang collects, uses, stores, protects, and shares personal information when you visit the website, register an account, use a Philippine payment method, place a sports bet, play a casino game, or contact the hiyang team.
Last reviewed: March 2026Policy overview
How privacy works when you use hiyang
hiyang needs certain information to create accounts, verify eligible players, process peso transactions, settle wagers, protect the platform, and meet applicable obligations. This does not mean every piece of information is used for every purpose.
The information handled by hiyang depends on what you do. A visitor browsing a public page provides less information than a registered player completing identity checks, making a GCash deposit, or requesting a withdrawal. hiyang aims to collect information that is relevant to the requested service and to avoid asking for details without a clear operational, security, or legal reason.
This policy applies to the hiyang website, player accounts, sports betting products, casino games, support communications, verification processes, and payment activity. It should be read together with the Terms and Conditions and any specific notice displayed when information is requested.
By using hiyang, you acknowledge that personal information may be processed as described here. Where consent is required for a particular activity, hiyang will request it in an appropriate way. You may choose not to provide optional information, although some account features cannot work when required information is missing.
If anything in this Privacy Policy is unclear, pause before submitting information. You may contact hiyang at support@hiyang.best. Never send a password, complete card number, wallet PIN, or one-time verification code by email.
Privacy at a glance
Six principles that guide hiyang data handling
These feature cards summarise the approach used by hiyang. The detailed sections below explain what each principle means for visitors and registered players in the Philippines.
Clear explanations
hiyang aims to explain data practices in direct English. Important requests should tell you why information is needed, particularly when identity documents or payment ownership records are involved.
Secure account practices
hiyang applies safeguards intended to reduce unauthorised access, alteration, loss, and misuse. Players also have a role: use a unique password, protect devices, and never reveal verification codes.
Controlled sharing
hiyang may share relevant information with payment, verification, security, game, support, and professional service providers. Such access should be limited to the service or obligation involved.
Limited retention
hiyang retains information for as long as reasonably needed for accounts, transactions, disputes, fraud prevention, responsible gaming, and applicable record-keeping duties. Not every record is kept for the same period.
Requests and support
Subject to applicable requirements and exemptions, hiyang players may ask about their information, request corrections, or raise a privacy concern through the official support email.
Information collected
What hiyang may know about an account
Information may be provided directly by you, generated through your use of hiyang, or received from a service provider involved in verification, security, gaming, or payments. The exact details depend on your account activity.
Registration and identity information
When you register, hiyang may collect your name, date of birth, contact information, account credentials, residential details, and other information needed to determine eligibility. hiyang may also request an identity document, address evidence, facial verification, or related records where a verification check is required.
Payment and transaction information
hiyang may process deposit and withdrawal amounts, currency, payment method, transaction references, account ownership details, and transaction status. Depending on the chosen method, this can relate to GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, or eligible Visa and Mastercard cards.
Complete wallet PINs and one-time banking codes should never be provided to hiyang support. Payment providers may process additional information under their own operating arrangements.
Betting, gaming, and account activity
hiyang records sports wagers, selections, odds, stakes, returns, casino sessions, game results, bonuses, deposits, withdrawals, account limits, and responsible gaming actions. This information supports settlement, account history, dispute handling, fraud prevention, and safer gaming measures.
Device and technical information
When you visit hiyang, technical records may include an internet address, device type, browser, operating system, language, approximate location, page activity, session time, security events, and cookie or similar identifiers. These details help hiyang keep sessions working, diagnose faults, and recognise suspicious access.
Support and communication records
If you contact hiyang, the message, time, account details, attachments, and response may be retained. Support records help answer questions, investigate complaints, verify previous instructions, and improve recurring issues. Please share only the information needed for your concern.
Use of information
Why hiyang processes player information
Personal information is used to provide the service you request and to maintain a safer, more reliable platform. Depending on the circumstances, hiyang may process information for one or more of the following purposes.
Account operation and player verification
hiyang uses registration and verification information to create an account, confirm age and identity, check eligibility, maintain accurate records, restore access, process account changes, and reduce impersonation or duplicate account activity.
Information may also be reviewed when an account presents unusual access patterns, conflicting details, repeated payment failures, or another issue requiring clarification.
Payments and withdrawals
hiyang uses transaction information to accept supported deposits, update balances, review payment ownership, return eligible funds, process withdrawals, identify reversals, and respond to payment disputes. A withdrawal may require additional verification before it is released.
Transaction checks protect both the player and hiyang from account takeover, third-party payment misuse, and unauthorised movement of funds.
Sports and casino services
hiyang processes betting and gaming records to accept or reject instructions, calculate possible returns, settle results, display account history, operate bonuses, determine jackpot eligibility, correct verified errors, and investigate disputed rounds or markets.
Without these records, hiyang could not provide a reliable history of what was selected, staked, accepted, played, or settled.
Security and misuse prevention
hiyang may analyse device, account, transaction, and gameplay signals to detect unauthorised access, fraud, collusion, automated misuse, payment abuse, duplicate accounts, technical exploitation, and other activity that may breach the Terms and Conditions.
Automated indicators can support a review, but significant account action may involve additional checks where appropriate and reasonably available.
Responsible gaming
hiyang may use account, transaction, session, limit, and contact information to operate responsible gaming controls, identify concerning patterns, enforce restrictions, and respond when a player asks for support or a break.
Responsible gaming records may need to remain available after account closure so that an active restriction is not easily bypassed through another registration.
Communication and improvement
hiyang may use contact information to send account notices, security alerts, transaction updates, service messages, and responses to support requests. Where permitted and appropriately authorised, hiyang may also send information about available products or promotions.
Aggregated or appropriately reduced data may be used to understand website performance, improve navigation, fix common errors, and make hiyang content more useful for Philippine players.
Disclosure and service providers
When hiyang may share relevant information
hiyang does not need to give every service provider access to an entire account record. Information should be shared according to the task being performed and subject to suitable arrangements where required.
Relevant information may be provided to companies supporting identity checks, payment processing, fraud detection, platform hosting, data storage, technical operations, game delivery, sports data, customer support, communications, analytics, auditing, or professional advice.
For example, a payment provider needs transaction details to process a ₱1,000 deposit, while an identity verification provider may need the details required to confirm that the account belongs to an eligible adult. A casino game provider may receive a session identifier and stake information needed to deliver and settle the game.
hiyang may also disclose information when reasonably necessary to comply with an applicable legal requirement, respond to a valid authority request, establish or defend a claim, investigate suspected wrongdoing, protect players, or safeguard the rights and systems of hiyang.
If a business transfer, restructuring, merger, or similar change occurs, relevant information may be transferred as part of that process, subject to appropriate confidentiality and data protection requirements. hiyang would expect the receiving party to use the information consistently with the applicable notice and governing obligations.
Processing across locations
Some providers supporting hiyang may process or store information outside the Philippines. Where this occurs, hiyang seeks to use appropriate contractual, technical, and organisational measures for the relevant transfer. Privacy protections and authority access rules may differ between locations.
Cookies and protection
Website technology, security, and retention
Cookies and similar technologies
hiyang may use cookies, local storage, session identifiers, and similar tools to keep you signed in, remember preferences, maintain security, understand page performance, and operate account features. Some technologies are necessary for the website to function correctly.
You may be able to control certain cookies through browser settings. Blocking required storage can prevent login, game loading, payment steps, or account settings from working as intended. Clearing browser data may also sign you out of hiyang and remove saved preferences.
Security measures
hiyang uses administrative, technical, and organisational measures intended to protect personal information against unauthorised access, accidental loss, inappropriate alteration, and misuse. Measures may include access controls, monitoring, verification checks, secure transmission practices, staff procedures, and incident response processes.
No online system can guarantee absolute security. You can reduce risk by using a unique hiyang password, securing your email and mobile number, updating your device, avoiding public shared devices, and checking account history regularly. Contact hiyang promptly if you notice an unfamiliar login, wager, deposit, or withdrawal.
How long records are retained
hiyang retains information according to the type of record and the reason it is needed. Account, payment, wagering, verification, complaint, security, and responsible gaming records may have different retention periods.
Factors include whether the account remains active, whether a transaction or dispute is open, whether information is needed to prevent fraud, whether a responsible gaming restriction remains relevant, and whether an applicable record-keeping requirement must be met. When information is no longer needed, hiyang may delete it, anonymise it, or securely place it beyond ordinary operational use.
Your choices
Privacy requests available to hiyang players
Depending on applicable requirements, the nature of your request, and relevant exemptions, you may ask hiyang for information about how your personal data is handled. You may also request access to certain records, correction of inaccurate information, or another action recognised by applicable privacy rules.
To protect the account, hiyang must confirm the identity of the person making a request. The team may ask for account details or suitable verification before disclosing information or making an important change. This step helps prevent someone else from using a privacy request to obtain your records.
- Access: You may ask whether hiyang processes personal information about you and request an appropriate copy or summary.
- Correction: You may ask hiyang to update information that is incomplete, outdated, or inaccurate.
- Deletion or restriction: You may request deletion or limited processing where the request is applicable, although hiyang may need to retain records for transactions, security, disputes, responsible gaming, or legal obligations.
- Objection: You may raise an objection to certain processing, subject to the grounds that allow hiyang to continue the relevant activity.
- Marketing preferences: Where promotional communications are offered, you may change eligible preferences while continuing to receive essential account and security messages.
- Complaint: You may contact hiyang if you believe information has been handled incorrectly or a request has not been addressed properly.
How to submit a privacy request
Email support@hiyang.best using the contact details associated with your hiyang account. Clearly describe the information or action you are requesting. Do not include your password, wallet PIN, complete card number, or one-time code. hiyang may request further details where they are needed to confirm identity or understand the scope of the request.
Important safeguards
Adult accounts, responsible gaming, and policy updates
Accounts are for eligible adults
hiyang is not intended for minors. Registration is available only to people who satisfy the minimum age and other eligibility requirements. If hiyang reasonably believes an account belongs to or is being used by a minor, access may be restricted while the matter is reviewed.
Parents and guardians should protect payment applications, verification codes, and logged-in devices. If you believe a minor has provided information to hiyang, report the concern to support@hiyang.best without sending unnecessary details about the child.
Responsible gaming information
Some hiyang information is used to operate limits, breaks, restrictions, and related responsible gaming measures. These records can be sensitive because they may reflect spending, session, or support patterns.
hiyang restricts access to such information according to operational need. Certain records may be retained after an account closes so that a requested restriction remains effective and cannot be avoided through a new registration.
Changes to this Privacy Policy
hiyang may revise this policy when products, technology, payment processes, legal requirements, security practices, or service providers change. The latest version will appear on this page with an updated review date.
Where a change materially affects how information is handled, hiyang may provide an additional notice through an appropriate account or website channel. Continuing to use hiyang after the effective date means the revised policy applies to later activity, subject to applicable requirements.
Contacting hiyang
For questions, requests, or concerns about this Privacy Policy, contact support@hiyang.best. Include enough information for hiyang to identify the relevant account or issue, but do not send confidential login or payment security credentials.
Privacy concerns are reviewed according to their nature and complexity. hiyang may ask follow-up questions, confirm identity, or explain why certain records must remain available even after an account has been closed.
Continue securely
Review your details before using hiyang
If you understand this Privacy Policy and meet the eligibility requirements, you may register with hiyang or log in to an existing account. Use accurate personal information, choose a unique password, protect every verification code, and review account activity regularly. For more information about account rules and safer play, use the official hiyang pages below.